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Ordering
  First, contact us!
If you are interested in our guitars, the first step is to contact us. At that point we should already be able to discuss with you of the different elements that might influence your choice of a model, elements such as the style of music you play and the tone you are looking for. Unless of course you choice of a model as already been made!
 Then, selecting woods
Once a specific model is chosen, we will guide you through the selection of woods that will be used to make your guitar.
Even though all the proposed wood species are of equal quality,  some will favour a perticular tone more than another. The luthier will be able to assist you through this entire process.
If it is possible for you to meet us at our shop, we suggest you schedule a meeting with the luthier. Being able to manipulate and compare the aesthetics of the wood species while listening to the luthier's advice is an experience highly appreciated by our clients.
If it is not possible for you to come by our shop, then the Available Woods section of our site will be quite useful. This section contains sample pictures of all the woods that are available. Nonetheless, we suggest you still make you selections with the help of the luthier.
 Now the time to order!
Now that the luthier has all the needed information to begin your guitar, a none refundable deposit of 200$* will be required to confirm your order. This deposit will be credited to the final payment when the instrument will be delivered. An estimation of the delivery date will be comunicated to you at that time. This date depends firstly on the time needed to build your guitar, but also on the number of guitars ordered before yours.
The construction begins!
Once the luthier will begin to work on your instrument, you will reveive frequent pictures showing you evolution of the project. You can see examples of such pictures is the Construction section of our site.
Delivery
Once your guitar is finished, a personalized label will be placed on the bottom of the soundhole indicating that this guitar was built especially for you.  If it is not possible for you to to pick up your guitar in person, it will be shipped to you, at your expense, via a courier service. The choice of the courier service will be made with your agreement.
A technical specification sheet describing the different guitar components will also be given to you.
Warranty
A limited warranty of 2 years is offered on each of our guitar models. In the unlikely event that a repair should be required in that time period, it will be left to the luthier's discretion to evaluate the nature of the problem. If it is indeed a manufacturing defect, Les Guitares Moisan will then proceed with the repair at no cost. If the luthier concludes that the damage is caused by normal usage, or is the result of poor handling of the instrument, then the issue will be processed as it is mentioned in the Repairs section of our site.
* : All prices in Canadian dollars
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